Reading What Rules

Oct 27, 2005 21:23 # 39935

eljefe *** smiles...

TigerDirect.com

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So, I decide that my shitty 17" MAG InnoVision monitor (capeable of only 1280x1024 @ 60 Hz) needs to retire. How do I come to this conclusion? I found this.

Oh yeah, suhweet deal (I still am not a big fan of lcd's...). So I order two, pay my $210 (USD for those who don't know me) and get them in about 6 or 7 days. Pull them out, aaah my monitors. Plug them in all great, uh oh, snag.

One of the monitors is teh suck. Color channels are messed up (short in the red?), scratches in the anti-reflective surface (how the hell.. its on the inside of the glass...), and a nick in the glass itself. I was not happy. So I call TigerDirect, get a rep after like, oooh, 4 seconds on the phone (HP and Cox Communications are horrible about infinitely putting me on hold). My rep, if he was Indian or pakastani or whatever, I couldn't tell. I explain my problem and I ask how I would go about getting it replaced. He goes well I can send you a new model with a UPS shipping label and you can send back the old one in the box of the new one. I will have to charge you again but you will get reimbursed upon receipt of the old monitor.

...

I was impressed, infact it's probably going to get shipped today
or early tomorrow to get down here mid next week.

In short: What rules? TigerDirect.com does. They're doing all this without hassel or me prodding for a refurbished monitor.

Fond memories


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