Reading zen's journal

This is more of my free-form writing.
This is open-letter to the technical department of AL Tech, to the mfg. of my new toy...((see above post for details))
This post is fairly straghtforward. I love this thing for what it does...
as well as it's potential.

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To: <a href="mailto:techsupport@airlinktek.com">techsupport@airlinktek.com</a>

My system: Gigabyte GA8Nx-deluxe; Athlon socket939 CPU, WinXP 32bit, 1GHz DDR400 Ramm, , USB 2.0.; West. Dig. 40GB IDE-100 drive in enclosure.

Sirs:
After long deliberative searches, I chose MG35 unit because it offers the best value for my money. I think it has incredible features; an amount of which is stellar. I'm excited to use this product.
I chose Al Tech's Media-gate for a wide variety of reasons, all of which is this unit's ability to liberate user from his Central Processing (i.e. Windows-based) Unit. The fact that it has a self contained bios is a cause for joi, and celebration.
I think it's fair to note that I'm posting this as a record on my blogs, and I'm posting it verbatim. This is just a courtesy to let you know I'm posting.
For the record, I did choose this product despite a VERY BAD review about your service. I'm hoping this is an episode of one, singular, rude employee who has been found out by this point, and disciplined. I would hate to think that that is a system-wide failure. I do promise that if I get bad service as well, your next letter from me will be to send back your product. That to me would be a great loss on my part. I'm hoping that I will be getting great service from your company.
I think it's important to have a good reputation. So in the interests of hearing your replies, I'm posting my emails on my website. If you'd like the address, I sall be glad to oblige.
I would very much like to purchase more of these units, as it stands. I do have one small technical problem, which is the sole reason for this missive. Sometimes I find it amazing, Technologically, how much more advanced the consumer electronics market is in Asia, Korea, Japan and China are. Here is a truly mind-blowing product from Korea!! Yay :)
I've downloaded the latest update from your website, version 1.45. I've tried updating the firmware, but I can not get the program to load, run, nor open. My Question: What application do I use to open v.1.45, as it appears on your website?

Thank you in advance for your kind attention to my request.

yours
Zen Living-ground.

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Hopefully, by applying some pressure in the right ways, I can get better service than that last poor shmo who had issues.
I'm hoping i can rate these guys highly in Cust Support....
Let's hope so, any way.

And for anyone not seen the image of this thing yet, here is THE BACK:

and here is THE FRONT:

Once Fred Neitszche declared God is Dead, f*ck became the most important word in the English languag

This post was edited by zen on Oct 18, 2006.

Dear Mr. Zen Living-ground,

We are not native English speaker and some _expression could be simple and can be rude for native English speaker. We almost always double check what customer means and that sometimes make customers mad. Almost all works done by protocol but trouble shooting procedure sometimes customers mad.
We are sorry if you feel uncomfortable seeing that.

** Upgrade Procedure ))

When download firmware please check if the firmware ended with ".upgrade".

Please try attached firmware.
Please pass this your HDD in MG-35.
When you move the file to your HDD in MG-35, please check if HDD is safely removed.

If you go into [Movie], you can see the firmware.
Please select the firmware and press[Enter] in your remote controller.
Firmware upgrade goes automatically.
Please follow direction in yellow box.


Best Regards

Once Fred Neitszche declared God is Dead, f*ck became the most important word in the English languag

I prefer to be called Zen, please.

Thank you for most speedy, quick reply to my previous email. It explained alot.

I'm interested in a version of this product that might be able to read more formats, and that could accept more inputs. I think that a device such as this that could also record, and encode via firmware and legacy ports, would be an excellent improvements.

I'm nterested in seeing the next generation of these units.

I am looking to buy a small 7 inch lcd that I could attach. If that LCD had ports on it, and your company supplied same, I would buy same product.

I'm interested in seeing what improvements this update will bring the MediaGate System.

I'm noticing problems when it's connected to Windows 2000. It tends to freeze the system. My suspicion is that it is a v1.1 controller that the machine uses. I find much less of those problems on my own personal system (Win XP as above)--although there are a few "hiccups" when I'm pushing and pulling data through USB port.

Who would I be able to talk to about getting an open-source copy of the MG-35 bios?

Thank you for your help,

I appreciate your reply

Zen Living-ground

Once Fred Neitszche declared God is Dead, f*ck became the most important word in the English languag